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  • How do I register at CaptainsBet?

    We offer 3 simple ways to register:

    • via email;
    • via phone number;
    • via Facebook or Google profile.
  • How can I restore my password?

    1. 1. Click on “Login” button at the top right corner.
    2. 2. Click on the "Recovery" link button under the password bar.
    3. 3. Enter the phone number or e-mail address you specified during registration
  • Can I open an additional account?

    It is forbidden to have more than one casino account with our website. All duplicative accounts will be blocked.

  • How can I find my "Profile" section?

    Once you have logged in to our website, click on the “person” icon at the top right corner. This will take you to your Profile page.
     
  • Is there a commission for deposits?

    All deposits and withdrawals are made without additional commission from our site. Commissions can only be charged by the payment system.

  • How long does the withdrawal process take?

    The withdrawal of funds from your account usually takes about 1-2 hours. Sometimes it may take longer, depending on the particular case.

  • What is the minimum withdrawal amount?

    The minimum withdrawal amount for each payment system may vary. You can check the exact amount on the page of the method you are interested in.
  • Do you have a bonus for the first deposit?

    We offer bonuses for the first deposit for Slots and Live Casino games. To find out more about our bonus program, please check  "Bonuses" section.

  • What kind of games are offered in CaptainsBet?

    You'll find a wide variety of games from global providers: slot machines, card games, roulette, and other casino games. Please visit the "Games" section and to check out our games.

  • Can I play not for real money?

    Absolutely! We offer a demo version of each game. Before making a deposit please check out the games and find out which you like the most.

  • If my internet connection is lost during the game. What will happen to the
    game?

    The round will be completed and the bet will be calculated according to the result. If an error occurs while playing the game, you will receive a notification.

  • How can I be sure that all games are fair?

    1. The results of all games on our website are determined by a random number generator.
    2. CaptainsBet technically cannot influence the gaming process in any way. Our casino is fully licensed and has all necessary certificates for conducting gambling activities.
  • Do you guarantee the safety of my personal data?

    Our site uses 128-bit encryption, so your personal and financial data are securely kept, are not being disclosed to anyone and used exclusively for services provision.

  •  Do I need to pay taxes?

    The customer is solely responsible for the payment of any applicable taxes and fees. If the winning amount is subjected to taxation in the jurisdiction of the customer's country of residence, the customer shall provide the information on the received funds to the relevant authorities.

  • What documents do I need to provide to verify my gaming account?

    You can submit a digital copy of any of the following documents as proof of your identity:

    • 1. Passport;
    • 2. ID card;
    • 3. Foreign passport;
    • 4. Driver's licence.
  • How long does verification procedure take?

    Verification process takes up to 1 to 2 hours from the moment the document is uploaded. In some cases of extra verification, it can take up to 48 hours.

  • What is the age limit to open an account at CaptainsBet?

    Registration is only available to the customers who are of legal age. According to our Terms & Conditions, all accounts with underage customers will be blocked.

     
  • Does CaptainsBet have a license for online gaming?

    Yes, CaptainsBet is a fully licensed casino, registered under the laws of Curacao, and operates its activities on the ground of license No.: 1668/ JAZ.

     
  • Where is CaptainsBet's office located?

    CaptainsBet has no betting offices or branches in any country and operates online only.

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